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//  GlossaryDefinitions.js
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gGlossary = { };

		
gGlossary["persona"] =
		"Fictional character whose goals and needs are representative of a particular group of people. We create a set of personas to model the people who are involved in whatever problem we are solving.";

gGlossary["personas"] = gGlossary["persona"];

gGlossary["user personas"] = gGlossary["persona"];

gGlossary["organizational personas"] = 
		"Fictional company whose objectives and patterns are representative of a particular group of real organizations. We use a set of organizational personas to model the kind organizations that are involved in whatever problem we are solving.";

gGlossary["customer persona"] = 
		"Special kind of persona, representing the customers for the kind of solution that we are creating. A customer persona rarely represents someone who will use the solution. She represents the person who will purchase the solution, on behalf of the real users.";

gGlossary["customer personas"] = gGlossary["customer persona"];

gGlossary["scenario"] = 
		"Documented set of events that demonstrates a particular process in action. We use different kinds of scenarios to help us create a solid design. For example, we use a context scenario to demonstrate the functional needs of a persona. A key path scenario reveals a major or common pathway through an interface. A validation scenario captures small, random interactions that a product must support. A communications scenario demonstrates a detailed interaction that a persona has with a particular product.";

gGlossary["scenarios"] = gGlossary["scenario"];

gGlossary["digital customer touch-points"] = 
		"Electronically mediated method of communicating with your customer, such as the ordering transaction on your Web site, or the voice menu in your telephone system.";

gGlossary["form & behavior specification"] = 
		"Highly visual detailed description of the purpose, functions, behavior, usage, and appearance of a product, service, or system. A Form & Behavior Specification demonstrates interaction pathways with detailed storyboards, and provides a detailed description of all screen elements, behavior, widgets, and icons. It usually includes a detailed visual design guide.";

gGlossary["form & behavior specifications"] = gGlossary["form & behavior specification"];

gGlossary["client champion"] = 
		"Client representative who is responsible for communication with Cooper throughout the engagement. This involves scheduling user interviews and client meetings, and providing the Cooper consultants with product and user information.";

gGlossary["check-ins"] = 
		"This is a meeting where we present interim results, usually by teleconference. We demonstrate our ideas with some very basic sketches, or photographs of our whiteboards. We listen to your thoughts about the direction we have taken, and adjust our approach on the basis of your comments. We usually schedule a formal check-in with you approximately halfway through the phase.";

gGlossary["collaborative working sessions"] = 
		"This is a face-to-face meeting (usually a day-long event) where we work with a small number of your key people on a particular problem. The first part of the meeting explicitly clarifies the scope of the work for the day. We then establish the method we will use to reach a conclusion. The rest of the meeting focuses on the problem itself. Collaborative working sessions are usually scheduled at the beginning of the project.";

gGlossary["design vision"] = 
		"Deliverable that presents an approach to solving a problem that the Cooper team is working on. This presentation is illustrated with initial sketches. If the solution involves software, then these sketches serve to indicate the key screens, and approximate where functional elements should be positioned. If the solution involves changing elements of your organization structure, then these sketches show high-level communication flows. This deliverable provides an overarching framework to solve the problem. Further work is required to provide the details that form a complete solution.";

gGlossary["user and domain analysis"] = 
		"Deliverable that presents the key research findings and the personas that we constructed for the project.";